Order Processing

Orders are normally reviewed, prepared, and transferred to the carrier within 1–3 business days. Business days exclude weekends and public holidays.

Orders placed during a promotion, holiday period, or unusually high-volume period may require additional processing time.

Orders containing more than one product may be shipped in separate packages.

Delivery Estimates

Standard delivery generally takes 7–15 business days after the parcel is dispatched. The total estimated arrival time includes both processing and shipping.

Delivery estimates are not guaranteed. Weather, customs procedures, carrier congestion, remote destinations, holidays, security checks, and other conditions outside our reasonable control may cause delays.

Shipping Charges

Standard shipping costs $6.99 for orders below $49. Orders totaling $49 or more qualify for free standard shipping after promotional discounts and before applicable taxes.

If expedited or special delivery is available, the applicable cost and estimated timeframe will be displayed during checkout.

Address Accuracy

Please provide a complete recipient name, street address, apartment or unit number, city, state, ZIP code, and reachable phone number where requested.

Contact us as soon as possible if you notice an address error. We cannot guarantee address changes after fulfillment begins.

If a parcel is returned because of an incomplete, incorrect, or refused address, additional shipping costs may be deducted from the refund or charged before reshipment.

Tracking Information

When tracking is available, a shipping confirmation will be sent to the email address used during checkout.

Tracking information may require 2–5 business days to begin showing movement after dispatch. This delay does not necessarily mean the parcel has not shipped.

Customs and Import Charges

For international deliveries, customs duties, import taxes, brokerage charges, or local fees may be assessed by the destination country.

Unless checkout specifically states otherwise, the recipient is responsible for these charges. Customs processing may extend the delivery timeframe.

Delayed Shipments

If tracking has not updated for 10 business days or the estimated delivery period has passed, contact us with your order number.

We may ask you to confirm the delivery address and cooperate with a carrier investigation. Carrier investigations commonly require 5–15 business days.

Packages Marked Delivered

If tracking shows “delivered” but the parcel cannot be found:

• Check entrances, porches, mailrooms, lockers, and other safe locations.
• Ask household members, building staff, or nearby neighbors.
• Allow up to 48 hours for the carrier to complete final delivery.
• Contact the carrier using the tracking number.
• Email us if the parcel remains missing.

Damaged Packages

If a shipment arrives visibly damaged, take clear photos before discarding the packaging. Contact us within 7 calendar days after delivery with your order number, product photos, packaging photos, and shipping label.