Response Time

We normally respond to customer service emails within 1–2 business days. Messages received during weekends, public holidays, or high-volume periods may require additional time.

To avoid delays, please send one complete message and continue replying within the same email conversation.

Order Questions

For help with an existing order, include:

• Your order number.
• The name and email address used during checkout.
• The product name.
• A clear description of the question or issue.
• Relevant photos when reporting damage, defects, missing parts, or an incorrect item.

Do not include complete card numbers, passwords, or card security codes.

Damaged or Incorrect Orders

Please report damaged, defective, incomplete, or incorrect products within 7 calendar days after delivery.

Include clear photos of the product, outer packaging, shipping label, and affected area so that we can review the issue efficiently.

Returns

Contact us before returning a product. Our support team will review eligibility and provide the correct return instructions and designated return address.

Do not send a return to the company address below unless our team has specifically authorized that destination.

Business Information

Brand: csqadferg™

Legal Company Name: Quanzhou Guibei Trading Co., Ltd.

Owner: Wu Kai

Registered Address: Room 1701, Building 11, Phase II of Fulin He Tianxia, No. 803 Huancui Community, Taocheng Town, Yongchun County, Fujian Province, China