Return Eligibility

To qualify for a return, the product must:

• Be unused, clean, and free from odors, stains, hair, or signs of wear.
• Include its original components and accessories.
• Be returned in the original packaging when reasonably possible.
• Include the order number or other proof of purchase.
• Be shipped using the return instructions provided by our support team.

Items That Cannot Be Returned

We cannot accept:

• Products returned more than 30 days after delivery.
• Products that have been used, washed, altered, damaged, or assembled incorrectly.
• Items with missing parts or packaging caused by customer handling.
• Final-sale or clearance items clearly marked as non-returnable before purchase.
• Gift cards or products purchased from an unauthorized third-party seller.

This restriction does not limit any mandatory consumer rights that apply to defective or incorrectly supplied products.

How to Request a Return

1. Email service@csqadferg.com within the 30-day return period.
2. Include your order number, the product name, the reason for the return, and clear photos if the item is damaged or incorrect.
3. Wait for return approval and the designated return address.
4. Package the product securely and send it using a trackable shipping service.

Do not return an item to the address printed on a shipping label unless our support team specifically confirms that address.

Return Shipping Costs

If you are returning an item because you changed your mind, ordered the wrong item, or no longer need it, you are responsible for the return shipping cost.

If the product arrived damaged, defective, or materially different from what you ordered, csqadferg™ will provide an appropriate return solution and cover reasonable authorized return costs.

Original shipping fees are non-refundable unless the return resulted from our error or applicable law requires otherwise.

Damaged, Defective, or Incorrect Products

Please contact us within 7 calendar days after delivery if your order arrives damaged, defective, incomplete, or incorrect.

Include photos of the product, packaging, shipping label, and affected area. This information helps us verify the issue and offer a replacement, refund, missing-part solution, or other appropriate remedy.

Refund Processing

After the returned product is received, we normally inspect it within 3–5 business days. If approved, the refund will be issued to the original payment method.

Most financial institutions post refunds within 5–10 business days after issuance. Your bank or card provider may require additional processing time.

We will notify you if a deduction is required because the returned product shows damage, missing parts, or use beyond what is reasonably necessary to inspect it.

Exchanges

The fastest way to obtain a different product is to return the eligible original item and place a new order after the return is approved. Direct exchanges may be offered when stock and delivery arrangements allow.

Order Changes and Cancellations

Contact us within 12 hours after placing your order if you need to change or cancel it. We will try to help, but changes cannot be guaranteed after fulfillment begins.

If an order has already shipped, it must follow the standard return process after delivery.